Returns & Refunds

Returns & Refunds

If something is wrong with your MALPORTADO order, please contact us through our Contact page.

Damaged, defective, or incorrect items

Contact MALPORTADO as soon as possible, ideally within 7 days of delivery, if your item arrives damaged, defective, misprinted, or incorrect. Include your order number, a description of the issue, and clear photos when applicable. We will review eligible claims and arrange an appropriate resolution, such as a replacement or refund.

Incorrect sizing and changes of mind

Please check product sizing information before purchasing. Returns or exchanges for selecting the wrong size, personal preference, or a change of mind are not automatically guaranteed. Contact MALPORTADO to discuss whether an exception is possible.

Return authorization

Please contact us and obtain instructions before sending anything back. Unauthorized returns may not be accepted. For an approved non-defective return, items generally must be unworn, unwashed, unused and in original condition. We will explain any applicable return-shipping responsibility before authorizing a return.

Refunds

Approved refunds are issued to the original payment method. Processing times depend on your payment provider.

Contact

For help with an order, use our Contact page and include your order number. Do not send merchandise to an address without receiving return instructions.

Nothing in this policy limits your rights under applicable law.